HEALTHCARE SECTOR
Design Thinking Workshop
Workshop Lead
Project Background
An iX Accelerator/Red Hat Openshift Garage had been planned, to support a healthcare client’s new enterprise-grade POC for a Genomics Diagnosis App.
The Enterprise Design Thinking workshop was planned for Monday 16th March 2020.
By Wednesday 11th of March we realised we were all going to be working remotely for the foreseeable future - Time to pivot.
Objectives
Identify design & project requirements
Establish a delivery roadmap for the SoW
Encourage client buy-in through Enterprise Design Thinking
Workshop
Planning and delivering the Workshop, I prioritised the following Design Thinking exercises, to form an understanding of the project requirements and enable the drafting of the Statement of Work immediately after the workshop:
Persona Profiling
As-Is Journey Mapping & Pain points
Ideation & Prioritisation
Roadmapping
By identifying the user needs and creating a realistic delivery scope, the DT workshop led to a now ongoing POC engagement.
Result
The Design Thinking workshop lead to the successful signing of a POC engagement with the healthcare sector client.
The workshop was referenced in the global ‘IBM Garage for Virtual Teams’ training for internal IBMers as a best in class template for ‘co-creating virtually’.
The training has been undertaken by ~16,000 IBMers globally.
“This was a ‘fly by the seat’ engagement as we had a client account partner who urgently wanted to impress the client with our human-centred approach to design and development (a one-week turnaround). You answered the call while you were finishing up [your UI design course] in Austin and also on vacation. Not only was the workshop well run on Mural, but after you quickly pulled together the outputs, it was used as a ‘best in class’ example by D.V. Global Garage lead (and emailed to IBM globally) as to how to kick off a remote Garage during the time of Covid.
Following the workshop, you helped me shape the SOW and challenged me on several aspects to ensure we were getting the best approach for both IBM and the client. You also helped identify and screen other team members to join the Garage. Not only can you deliver and lead a team of other UXs, as well as identify other talent to shape the team, but you also consider how your approach can bid and win new business.”